I would say probably 1/4 to 1/3 of my Snap on is from gifts. (birthday requests no receipt) A couple of pieces are from inheritances (family and a friend). A few years back, we called and they sent a box and we shipped probably 20 items back because we didn't have a driver and hadn't for some time. Now they are going off and pulling this stuff? I can pull out non readable thermal paper, and I guess we better start bothering our drivers to eliminate that thermal paper. Also when he pushes used or repossessed tools I guess the deals better improve, since they no longer have a warranty. Like I have said, I knew there were going to be problems with this and there is still a few things I want to buy, but that list is shrinking.