It's not an uncommon occurrence, so I wasn't surprised that when I pulled into the garage this morning I heard a familiar "bang" when the door came down, and as expected the opener would not lift the door back up.
To diagnose the problem, I unwould the spring tension (which is very easy with Wayne-Dalton Torquemaster) with a 7/16" socket in a drill motor and proceeded to take the torque tube down. Took about 30 minutes --
These things are fairly logical and easy to disassemble, so I quickly found out that the left spring was broken. Not bad for about 10 years of service because we cycle that door a lot.
My problems began when I tried to get a new set of springs locally. Every shop I called would NOT sell me a set of springs. I had the part numbers, but these stores refused to sell to a "layman". Some even told me that they are not allowed to sell these "dangerous" items to the public because "it's the law"
Another guy insisted that only licensed installers are allowed to remove and install these springs. I must have called five local sellers and they each insisted that they were only going to sell these springs if they contracted to install them. Just on a whim is asked how much it would cost to do two springs (might as well replace the other spring while we're at it). The quotes I received were outrageous -- ranging from $450-$800 -- FOR A TORQUE SPRING INSTALL!!!
This is definitely a racket. Wayne Dalton Torquemaster springs are designed to be installed by the homeowner without the dangers of traditional external torque springs. When I mentioned that fact to these "businessmen", they blatantly lied to my face about the complexity of the installation.
Long story short; I found a great dealer in Chicago who shipped two springs for $89 -- they go out today and will be here on Friday.
Beware of these local ripoff artists who seem to have cornered the market on garage torque spring sales and service. Thank the Lord for the Web --
Rant over -- sorry I just had to vent!!!